• Click “start” and go to “Run”
  • Type “services.msc” at the prompt to open the Services window
  • Scroll down in the right window pane until you see  entry with the name “Print Spooler“
  • Right-click and select  “stop”. This will stop  process that holds your print queues.
  • Again right click , select  “Start”,
  • Click “My Computer” to open a Windows Explorer window.
  • To clear the jam  navigate to the print spool folder .Usually Windows is installed on C: drive, but you should be easily able to tell when the Explorer window opens which drive it is on.
  • The usual path to the spool folder is C:\WINDOWS\system32\spool\PRINTERS, but yours may be slightly different.
  • Within the Spool folder is your Printers folder, and you should open that.
  • Delete every file within this folder to empty the jammed print queue (pressing the “ctrl” and “a” keys will select all files and then you can just hit “delete”).
  • Close the explorer window now that we have emptied the cleared spool files, and return to your Services window. we must re-start the Print spool service, and do so by right-clicking the Print Spool entry and selecting “Start” from the list. Close the services window and try printing again

OR

  • In the command prompt, enter “sc stop spooler” followed by “sc start spooler” (omit the quotation marks).